Terms
All orders must be prepaid. Sorry, no C.O.D's. Prices subject to change
without prior notice. Canadian residents must pay 7% GST. No provincial tax
required. Satisfaction guaranteed or return within 30 days for full refund.
Payment Options
Visa, Mastercard or American Express
Security
All payments made by credit card are encrypted through secure server
technology using Secure Socket Layers (SSL) All transactions are handled in
the safest and most confidential manner.
Returns
Returns should be packaged to prevent damage in transit. Shipping charges
should be prepaid. Please enclose either the original packing slip or a
photocopy.
Return address:
Canoe Creek Alpacas
2400 - 40th Street NE
Salmon Arm, BC V1E 1Z3
Canada
Shipping
Information
Order Processing Time · Your order will be processed for shipping within
two business days of receipt. In most cases we are able to ship to you
within 24 hours. Shipping time from our warehouse to you is in addition to
this.
Shipping Time: Shipping times are in business days.
Backorders: We
do our best to keep our product availability current on the web-site. In the
unlikely event of a temporary stock outage we will ship the available
portion of your order and ship the balance as it becomes available. You will
only pay for shipping once. This applies to orders from Canada and the USA.
· International orders will not be shipped until all products are available.
We will contact you if we expect a delay longer than 30 days.
Unavailable
Products: We do our best to keep our product listing current on our
web-site. However, should you order an item that is no longer available we
will contact you and issue a full refund for that item.
Customs: In our
experience items shipped to addresses outside of Canada are generally exempt
from customs charges. Should that not be the case where you live, you are
responsible for any customs charges.
Shipping and
Handling Rates:
- $15.00 shipping is
added to Canadian Orders
- $20.00 for orders
to the United States.
- International
shipping costs vary... additional costs will be added to your total. You
will be notified by email.