Payment Options
Visa, Mastercard or American Express

Security
All payments made by credit card are encrypted through secure server technology using Secure Socket Layers (SSL) All transactions are handled in the safest and most confidential manner.

Returns
Returns should be packaged to prevent damage in transit. Shipping charges should be prepaid. Please enclose either the original packing slip or a photocopy.
Return address:

Canoe Creek Alpacas
2400 - 40th Street NE
Salmon Arm, BC V1E 1Z3
Canada

Shipping Information
Order Processing Time · Your order will be processed for shipping within two business days of receipt. In most cases we are able to ship to you within 24 hours. Shipping time from our warehouse to you is in addition to this.

Shipping Time: Shipping times are in business days.

Backorders: We do our best to keep our product availability current on the web-site. In the unlikely event of a temporary stock outage we will ship the available portion of your order and ship the balance as it becomes available. You will only pay for shipping once. This applies to orders from Canada and the USA. · International orders will not be shipped until all products are available. We will contact you if we expect a delay longer than 30 days.

Unavailable Products: We do our best to keep our product listing current on our web-site. However, should you order an item that is no longer available we will contact you and issue a full refund for that item.

Customs: In our experience items shipped to addresses outside of Canada are generally exempt from customs charges. Should that not be the case where you live, you are responsible for any customs charges.

Shipping and Handling Rates: